At Nook & Co, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit or make a booking on our Website. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect the following types of personal information to provide our services and improve your experience:

a. Information You Provide

• Personal Details: When you make a booking or create an account, we collect information such as your name, email address, phone number, billing address, and payment details.
• Booking Information: When you book a stay, we collect details related to your reservation, including check-in/check-out dates and the number of guests.
• Communications: We may collect any information you provide when you communicate with us via email, phone, or through our Website, including inquiries or feedback.

b. Information We Collect Automatically

• Usage Data: We may collect information about how you interact with our Website, including IP addresses, browser type, operating system, and pages you visit.
• Cookies: Our Website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and provide a personalized experience.

c. Information from Third Parties

• We may receive information about you from third-party service providers, including payment processors, social media platforms, and advertising networks.

2. How We Use Your Information

We use your personal information for the following purposes:

a. To Facilitate Bookings

• To process and confirm your booking requests, manage your reservations, and communicate with you regarding your stay.

b. To Improve Our Services

• To understand how users interact with our Website and to improve our services, user experience, and functionality.

c. To Communicate with You

• o send booking confirmations, respond to your inquiries, and provide important updates or changes related to your stay.
• To send promotional offers, newsletters, or surveys (with your consent).

d. For Security and Legal Obligations

• To protect the security of our Website and detect or prevent fraud, abuse, or illegal activities.
• To comply with legal obligations or enforce our terms and conditions.

3. How We Share Your Information

We may share your personal information with third parties in the following situations:

a. With Hosts

• ​​When you make a booking, we share relevant information (e.g., your name, contact details) with the Host to facilitate your stay.

b. Service Providers

We may share your data with third-party service providers who assist us in providing our services, including payment processing, website hosting, and marketing services.

c. Legal Obligations

• We may disclose your personal information if required by law, regulation, or legal process, such as in response to a court order or a government request.

d. Business Transfers

• In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant third party.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

5. Security of Your Information

We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorized access, loss, or misuse. However, please be aware that no data transmission over the internet is entirely secure, and we cannot guarantee the security of your data during transmission.

6. Your Rights

You have certain rights regarding your personal information, including:

a. Access and Correction

• You can request access to the personal information we hold about you and request that any inaccuracies be corrected.

b. Deletion

• You have the right to request that your personal data be deleted, subject to any legal or contractual retention obligations.

c. Object or Restrict Processing

• You can object to or request that we restrict the processing of your personal data in certain circumstances.

d. Data Portability

• You have the right to request that your personal data be transferred to another data controller in a structured, commonly used format

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our Website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of the Website and booking functionality.
• Performance Cookies: Help us understand how visitors interact with our Website, allowing us to improve its performance.
• Advertising Cookies: Used to deliver personalized advertisements based on your interests.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

9. International Transfers

If you are accessing our Website from outside [Country], your personal information may be transferred to, stored, or processed in a different country. We will take appropriate measures to ensure that your data is protected in accordance with applicable laws.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Website. We encourage you to review this page regularly to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Nook Stays Pvt Ltd
24013, Prestige Falcon City, Kanakpura Road, Konankunte Cross, Bangalore 560062
hello@nooknco.com

By using our Website, you acknowledge that you have read and agree to this Privacy Policy.